Assign & reassign guest requests
You can now assign guest requests to specific team members directly from the Runnr.ai inbox. This makes ownership clear and helps teams respond faster and more consistently.
What’s new
- Assign a request to a user: Pick a guest request and select a team member to take ownership.
- Reassign anytime: Hand off a request to another user whenever priorities or shifts change.
- Control who can be assigned (set per user in User Management).
- Note that everyone can be assigned by default.
Set working days & hours per user:
Define each user’s working schedule in User Management. Users will only appear as an active user in the assign list during their set working hours, so you don’t accidentally assign requests to someone who’s off-shift.
Why it matters
- Clear accountability for every guest request
- Faster responses with better shift-aware routing
- Cleaner handovers between departments and teams
- More control over who receives work in the inbox