Until now, links shared in chat messages were automatically shortened using our app.runnr.ai URL. While functional, we know this didn’t always feel right, especially for properties that want to keep everything on-brand. You can now use your own custom domain for shortened URLs. This gives you:

Set up your custom domain on this page. More instructions on how to set up can be found here. Please note this feature is available for our Plus-plan and above customers only.

Runnr.ai now gives you a powerful, centralised Guest Request Overview of all guest requests across your properties. Instantly access every request from all accommodations you manage, all in one place.

With the centralised overview, you can easily see:

Requests can be assigned to team members directly from the overview, ensuring fast follow-ups and clear ownership. This streamlined view helps you stay in control when managing multiple properties, handling high volumes of guest requests, or simply when you want to focus on what matters most: open requests that need action.

You can now assign guest requests to specific team members directly from the Runnr.ai inbox. This makes ownership clear and helps teams respond faster and more consistently.

Define each user’s working schedule in User Management. Users will only appear as an active user in the assign list during their set working hours, so you don’t accidentally assign requests to someone who’s off-shift.

You can now read feedback your guests leave on the AI chat experience directly in the Analytics dashboard.

Alongside the comments, we also show:

This makes it easier to connect the dots between what guests are saying, how they rate your answers, so you can quickly spot what’s working and what needs improvement.

You can now configure all your guest spaces individually. We still use your PMS space descriptions to train the AI, but you can add extra details per space type to make answers even more accurate.

Get started in a few steps:

Set any relevant specifics: think size, amenities, facilities, rules, and anything else guests could ask about.

The more you configure your guest spaces, the more your AI learns about your accommodation, so it can automatically handle even more guest questions for you.

As always, let us know if you’d like help setting this up.

You can now send different automated WhatsApp messages per trigger based on guest filters, so your communication matches every type of stay. You can add messages in the Guest Journey Builder that will only send to guests:

This update lets you deliver more relevant, personal, and engaging messages throughout the guest journey, from booking to check-out.

Next to this improvement, when applicable, you can also adjust the time the messages will be sent to best suit your guests. Please note that filter availability may vary based on your PMS.

Our instant PDF invoice feature is now also available for Booking Experts accommodations. When a guest asks for an invoice, Runnr.ai automatically sends them a direct link to a PDF version. No human needed.

✅ Works with Mews, Apaleo, and now Booking Experts

✅ Fast and automated

✅ Fewer manual tasks for your team

In order for this to work, please re-authorise the Runnr.ai integration for your BEX accommodation:

We’ve upgraded our Notifications to give you more control and flexibility over how (and when) you stay in the loop.

Here’s what’s new:

✅ Add multiple recipients: you decide which email addresses to receive notifications

⏰ Custom time frames: full control over when emails should (and shouldn’t) be sent

📩 Notification options:

Now your team can stay informed and respond to guests more efficiently.

We’re excited to introduce online check-in: a brand-new way to welcome guests. The day before your guest arrive, a link to an online check-in form (that you can completely customise!) will be sent.

✅ Enable a dedicated online check-in page for your accommodation

✅ Automatically have it sent it to guests one day before arrival

✅ Choose which fields to collect — and decide what’s mandatory vs. optional

✅ Share custom instructions so guests know exactly what to do after check-in

✅ Add your logo and favicon for a branded experience

It’s a smoother, faster, and more personalised check-in process — saving your staff time while giving guests a great first impression.

Are you working with Mews, Guestline, or Booking Experts? You can also integrate the out-of-the-box solutions offered. A how-to is displayed on your online check-in configuration page.

To enable your online check-in, go to Settings -> Online check-in. Need help? Don't hesitate to reach out to support@runnr.ai.

💡If you’ve customized your “Before Check-in” initiated message in the Guest Journey Buider, we recommend reviewing it to make sure the tone and wording still match your brand’s voice after enabling the online check-in.

We're excited to announce that Runnr.ai now connects with the Airbnb inbox! 🎉

This means you can automate guest communication across more platforms, without switching between tools. More channels, less hassle — and happier guests.

✅ Instantly respond to Airbnb messages

✅ Centralize conversations in Runnr.ai

✅ Save time while offering faster, consistent service

Ready to integrate? Read the tutorial on how to activate the integration, or connect with Maarten, Jacqueline and Victor on Customer Support (support@runnr.ai) to get started.