Feature Requests

At the moment the AI asks a question and if the guest doesn't answer the reason for giving that rate the front-desk is not aware and don't receive a request. It'd be good to be able to know always if this guest was not happy with their stay.

Please add the possibility to answer guest messages on Facebook Messenger. This should be included in the unified inbox, among the other communication channels such as WhatsApp and Airbnb. This is only for reactive messages from guests. No need to send out initiated messages.

It'd be a good idea when having multiple request that the personnel can green check each individual request. That way the know pending items to take care next for the same guest. At the moment the option is to close all request at the same time.

add length of stay to the GJB, a guest staying 1 night receives different message from guest staying 2 (or 10)

Can we ask guests that have made a booking though us via zenchef of guestplan, for a review of the restaurant after they had dinner?

I wanted to check whether it’s possible to automate a specific type of guest message based on availability. What we’d like to do: Automatically message guests 24 hours before their scheduled check-out, but only if the unit they’re staying in is available after their departure date. Example: A guest is checking out of [space] today [space] is available for the next 1–2 nights Can the system automatically send a message offering them the option to extend their stay? For example: £xxx for 1 additional night £xxx for 2 additional nights Triggered only if they are within 12–24 hours of check-out and availability exists.

Send messages to OTA bookings to book direct next time.

Send guest journey messages when a guest cancels or modifies their booking.

At the moment we need to test and wait on WA messages to get an idea about how the full journey would look like.