You can now send different automated WhatsApp messages per trigger based on guest filters, so your communication matches every type of stay. You can add messages in the Guest Journey Builder that will only send to guests:
- Filtered by space type: Send tailored messages to guests staying in a certain space (hotel rooms, suites, camping pitches, holiday homes, etc).
- Filtered on rate code: Create dedicated messages for guests who have booked with a certain rate code
This update lets you deliver more relevant, personal, and engaging messages throughout the guest journey, from booking to check-out.
Next to this improvement, when applicable, you can also adjust the time the messages will be sent to best suit your guests. Please note that filter availability may vary based on your PMS.