Until now, links shared in chat messages were automatically shortened using our app.runnr.ai URL. While functional, we know this didn’t always feel right, especially for properties that want to keep everything on-brand. You can now use your own custom domain for shortened URLs. This gives you:
- Stronger brand consistency: links match your property, not a third party
- More guest trust: recipients recognise your domain
- Higher click confidence: no unfamiliar URLs potentially raising questions
Set up your custom domain on this page. More instructions on how to set up can be found here. Please note this feature is available for our Plus-plan and above customers only.