We’re excited to introduce online check-in: a brand-new way to welcome guests. The day before your guest arrive, a link to an online check-in form (that you can completely customise!) will be sent.
With this update, you can:
✅ Enable a dedicated online check-in page for your accommodation
✅ Automatically have it sent it to guests one day before arrival
✅ Choose which fields to collect — and decide what’s mandatory vs. optional
✅ Share custom instructions so guests know exactly what to do after check-in
✅ Add your logo and favicon for a branded experience
Benefits
It’s a smoother, faster, and more personalised check-in process — saving your staff time while giving guests a great first impression.
Mews, Guestline & BEX
Are you working with Mews, Guestline, or Booking Experts? You can also integrate the out-of-the-box solutions offered. A how-to is displayed on your online check-in configuration page.
How to enable
To enable your online check-in, go to Settings -> Online check-in. Need help? Don't hesitate to reach out to support@runnr.ai.
💡
Pro tip:
If you’ve customized your “Before Check-in” initiated message in the Guest Journey Buider, we recommend reviewing it to make sure the tone and wording still match your brand’s voice after enabling the online check-in.