Extend the stay question in pre-checkout
J
Joana Ayen
I wanted to check whether it’s possible to automate a specific type of guest message based on availability.
What we’d like to do:
Automatically message guests 24 hours before their scheduled check-out, but only if the unit they’re staying in is available after their departure date.
Example:
A guest is checking out of [space] today
[space] is available for the next 1–2 nights
Can the system automatically send a message offering them the option to extend their stay?
For example:
£xxx for 1 additional night
£xxx for 2 additional nights
Triggered only if they are within 12–24 hours of check-out and availability exists.
Victor Romijn
Would it also be possible to implement this in advance, for example one week before arrival, to create a strong offer? This could also be useful for filling gap nights.