Runnr.ai captures valuable guest intent and preferences through WhatsApp conversations, including requests like room upgrades, celebration planning, or other personal preferences. However, this context often gets lost unless manually shared with the front office.

We propose a feature where Runnr.ai automatically feeds relevant guest insights back into the MEWS guest profile, enabling the front desk to deliver a more personalized and anticipatory experience.

See screenshot of Guest Profile in MEWS.