Have the option to trigger specific questions to clients that din't book direct
D
David de Leeuw
We'd like to push as much checkin as possible. For that we need clients to provide their actual emails when booking though booking.com. Ideally Runnr.ai sent proactive messages to request this information only to clients that book via booking.com and not to all via the Guest Journey Builder.
t
teddy
if runnr can send our online check ins (“depending on different channel managers”), it's also easy as the online check in form usually also asks for the email address. With lighthouse, the system overwrites that booking.com mail address with the mail address that the guest enters in the online check in form
t
teddy
great idea, we have now integrated it into our guest journey builder messages, but all the other guests could indeed be spared from this, multiple guest journey builder messages according to channels would indeed help in this difficult emails from booking.com guest case:)