Feature Requests

The enrich my stay translation is not common in dutch.

If a user responds to a message with an emoji, show it in the conversation view

Some hotels have rooms that are not grouped per space type, and therefore need more flexibility in setting up which room number needs access to which common locks.

https://developers.booking.com/connectivity/docs/messaging-api/managing-messages

It has happened a few times that the front-desk team picked up request within seconds. Now we can't see if someone is replying or has taken over a case

Properties requested Change the link to their own form/ add questions more target to improve their hotel facilities as well. (Albus hotel) Or: Access the feedback given so far on specific topic (Properties: Albus & Tourist Inn, highlander group)

The ai normally after giving a correct answer when there's not responds from the client side suggests to send the request to the front-desk. This is creating request that are unnecessary.

Allow to configure when initiated messages are sent, either based on specific times or PMS-triggered events. Currently, messages like pre check-in reminders are sent at fixed times (e.g., 16:00), and there’s no way to trigger messages based on real-time PMS events like a check-in status change. This limits flexibility for different operational needs. Solution Time-Based Triggers: Let users set specific times for messages (e.g., send pre check-in at 12:00 instead of 16:00). Event-Based Triggers: Allow messages to be triggered by PMS events (e.g., check-in status changes). Per-Message Trigger Configuration: Enable choosing the trigger type (time or event) per message. This would align messages with operational workflows. It also enables more timely, personalized guest communication and leverages real-time PMS data when available.

If a guest has multiple accommodation types (e.g. camping and houses), the journey and answers can be different. Some information is only relevant for camping spots and other info is only relevant for houses

They want to be able to be notified in more than one frontdesk email