Feature Requests

Please add the possibility to answer guest messages on Facebook Messenger. This should be included in the unified inbox, among the other communication channels such as WhatsApp and Airbnb. This is only for reactive messages from guests. No need to send out initiated messages.

It'd be a good idea when having multiple request that the personnel can green check each individual request. That way the know pending items to take care next for the same guest. At the moment the option is to close all request at the same time.

Add instagram to unified inbox.

Sometimes hotels or parks have guests that are not behaving properly. They would like be able to block the contact from being answered. https://developers.facebook.com/documentation/business-messaging/whatsapp/block-users/

Currently, before forwarding a request to the front desk, we ask the guest to confirm it first. I've spoken to quite a few hotels that think this step is unnecessary.

At the moment once the request is open stay in manual. I'd be best to be able to set it as new.

Chains with a centralized customer service would like to have 1 inbox in which multiple properties can be managed.

For multi-property operations I am afraid tasks will get lost in quantity and agents will need to constantly scroll through inbox looking for their tasks as they look after specific locations during the shift. It would be great if each agent on shift can indicate which locations they are responsible for and then they see only tasks for those locations.

Give requests with a high priority a different color

It'd be easier for operations to be able to filter the incoming communication by channel: WhatsApp, booking.com , airbnb. This could be easily solved by adding a the logo of the channel next to the name of the guest.