Feature Requests

At the moment the AI asks a question and if the guest doesn't answer the reason for giving that rate the front-desk is not aware and don't receive a request. It'd be good to be able to know always if this guest was not happy with their stay.

Small B&B's or boutique hotels have owners that are not always at the property or checking their email. They would like to be informed of requests by whatsapp.

We should be able to send different kind of requests and notifications of these requests to different departments. E.g. housekeeping requests to housekeeping, roomservice to F&B and modifying a reservation to reservations.

Runnr.ai captures valuable guest intent and preferences through WhatsApp conversations, including requests like room upgrades, celebration planning, or other personal preferences. However, this context often gets lost unless manually shared with the front office. We propose a feature where Runnr.ai automatically feeds relevant guest insights back into the MEWS guest profile, enabling the front desk to deliver a more personalized and anticipatory experience. See screenshot of Guest Profile in MEWS.

Runnr is the first thing I have to open when I wake up and is the last thing I have to check before I go to sleep, that makes me depressed, my life is more than running them a hotel I have no mail notifications on my phone, nor am I going to turn them on, I have too many emails for that. I saw this same proposal for whatsapp, but I also like to turn off the notifications during my personal time. A simple app that just states that there is a request would make everything so much easier. click on the request and runnr website will open, even if that's an option, just notifications can be enough. Then I can enjoy my offline/focus function on my phone at night or at the week end, turn off notifications and set only runnr notifications to reach me.

The AI still asks a lot if it needs to forward a question to the front desk, even if it answered it correct already. This is not necessary.

When the guest mentions that there are other names for guests who will be arriving in the hotel, it would be best that a signal goes to the front office asap so that they make sure that the correct names are in the list.

As an administrator of Runnr, I would like to be notified (only) by email that content improvement is needed because Runnr does not know the answer to the question. This way, I don't have to log in every time to check if there is anything.

Some smaller properties don't have a front desk or time to manage the runnr.ai chat, and would like the AI to not forward guest requests to the front desk. They would rather have the AI respond to requests with a phone number that guests can call.

At the moment multiple emails can be added however would like to notify weekend staff only on weekend requests.